IT Support Engineer
Posted on 10/09/2020JMI Resource - Clearwater, FL 33755
65000-80000 per year Full Time
Excellent IT Support Engineer for a growing company in Clearwater, FL!!
Ø Outside Engineers are responsible for management and ownership of their client portfolios by maintaining their client's networks and building strong relationships.
Ø Provide IT Support relating to issues with internal systems and network infrastructures.
Ø Provide support services for Microsoft related technologies: Windows Server, Exchange etc.
Ø Provide support services for virtualization technologies with VMware
Ø Provide technical services and support at the network level: WAN and LAN connectivity, routers, firewalls and stitching.
Ø Provide support for disaster recovery solutions.
Ø Provide remote access solution support: VPN, Terminal Services, etc.
Ø Document maintenance for all computer systems and network infrastructures.
Ø Inform all of incident progress and notify them of impending changes and agreed outages.
Ø Maintain service awareness and understanding of all organization key IT services, support tools, and techniques used to provide services.
Ø Maintain and monitor client networks.
Ø Serve as T-3 Service Desk Escalation support.
Ø Escalate service or project issues that cannot be completed within agreed service levels.
Ø Document internal processes and procedures related to duties and responsibilities.
Ø Assist with technical sales processes.
Ø Enter time and expenses, work through a daily schedule, and enter all work as service or project tickets in CW.
Ø Mentor and assist Jr. engineers, as required.
Ø Experience working with WDS and MDT is preferred. Must be experienced in a MSP environment.
Must have excellent customer service skills.
Company offers excellent benefits!
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