Operations Specialist

Description

Experience GuideStone!

We are an innovative organization that invests in the spiritual, relational, financial, physical and professional development of our employees. We have a culture that values excellence, teamwork, humility, integrity, compassion and stewardship.

 

What We Offer You!

We offer employees a generous benefits package, flexible work schedules, the opportunity to be involved in community outreach and tuition reimbursement.

 

 

Job Summary

Provide primary support across GuideStone Support Services Operations—spanning Facilities & Security and Mail Processing areas.

 

What You'll Do

• Provide first‑responder coverage at the Support Services window; process, sort, and deliver incoming mail and parcels building‑wide; route items for imaging/scanning as required

• Receive Business Reply Mail (BRM), reconcile USPS invoices, document for Administration, and deliver BRM to departments

• Receive and verify purchase orders and deliveries via the internal PO system

• Process outgoing correspondence and parcels; meter letters from the service window, route runs, and letter print services; prepare flat mail with piece counts and shipment forms; operate folder/inserter and related equipment for high‑volume mailings

• Process outgoing shipments via UPS, FedEx, and courier services

• Maintain daily/monthly/quarterly production documentation, including cost‑center chargebacks, for the Operations Manager

• Provide backup Concierge coverage in the client zone; greet and assist visitors and support client‑zone management

• Log, track, and complete building/maintenance work orders; coordinate suite maintenance and vendor follow‑ups

• Schedule shared conference spaces at Pinnacle Tower and GuideStone guest rooms, as needed

• Monitor security systems and live camera feeds (e.g., Rhombus); prepare, activate/deactivate, and track access cards while maintaining strict confidentiality (including advance termination notices)

• Coordinate employee moves, furniture relocations, and key inventory/management

• Maintain rotation procedures/playbooks; provide cross‑coverage across functions; uphold GuideStone confidentiality standards; overtime as required

• Follows GuideStone Information Security and Physical Security standards related to access control, visitor management, and incident reporting. Adheres to GuideStone Safety & Emergency Procedures and safe‑lift/equipment‑use practices.

 

What You'll Need

• High school diploma required; Bachelor’s degree preferred

• 1-2 years experience in a similar clerical role preferred

• Ability to move boxes or equipment weighing up to 50 pounds throughout the office building for varying needs

• Excellent customer service skills to interact with visitors, vendors, delivery personnel, and all levels of GuideStone employees (including trustees and executive officers) in person and on the phone

• Preferred experience with tools such as OfficeSpace (Work Request, Visual Directory, Greetly), Rhombus, Quadient (WTS, S.M.A.R.T.), USPS, UPS Worldship

• Strong organization and planning skills; ability to work quickly without close supervision; self‑motivated with good judgment in setting priorities; maintains high performance in output and accuracy

• Ability to work unsupervised and provide detailed documentation on projects.

• Ability to multitask, adapt to a changing environment, and handle stress efficiently.

• Typing speed of 45 wpm with accuracy

• High level of expertise in PC applications (word processing and spreadsheets) and ability to learn all GuideStone applications

• High ethical standards and adherence to policies and procedures with a commitment to GuideStone integrity

• Must maintain complete confidentiality regarding GuideStone business matters

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