Information Technology Specialist

Description

POSITION:  Information Technology Specialist

LOCATION:  Tampa, FL

SALARY:  $40k-$60k DOE (Full Time)

Duties and Responsibilities:

·         Consult with clients, vendors, and personnel in other departments to discuss, estimate and resolve issues using remote support tools or through on-site visits

·         Prepare laptops, desktops and tablet equipment for deployment to client environments; test and recommend new software solutions

·         License, install, configure and test software such as Office 365, Adobe products, QuickBooks, backup software, remote control software and more

·         Administer end point hardware, network devices and software components, including Active Directory, group policy, firewalls, switches, ethernet wiring, wireless equipment, printers, scanners, kiosks, virtual desktop services, and digital signage

·         Track billable time, and create documentation and knowledgebase references to share with other support personnel

·         Facilitate implementation, configuration, deployment, and support of systems - including but not limited to computers, security software, user accounts, email systems, wireless networks, VoIP-based systems, and video conferencing software

·         Provide training to new employees and other training sessions as required.

Requirement

Requirements and Qualifications:

·         High school diploma or higher

·         Industry certifications and 2+ years of experience in information technology

·         Experience servicing multiple clients, or service in large support organizations is preferred; experience using ticketing or helpdesk systems is valuable

·         Preference given to candidates with the following: CASP, CEH, CISSP, GSEC, GCIH, Sec+, Net+, A+, Cloud+, CCNA, CCNP, CCDP, CCDA, MCP, MCSA, MCSE, MCITP, MTA.

·         Ability to work under pressure and handle multiple problems simultaneously

·         Effective written and verbal communication skills

·         Knowledge of hardware technology and concepts

·         Reliable transportation and good driving record, as you will be performing both on-site work around Tampa Bay as well as remote work for clients in Tampa and Eastern U.S.